How to make a claim for Universal Credit, what you will need for the application, and how to appeal a decision.
Creating a Universal Credit Account
Create an account online via the GOV.UK website.
To make a new claim create a universal credit account, choose a username and password.
To secure your account you need to provide two security questions, when you contact universal credit, you may be asked to provide the answers to one or both.
If you cannot create an account online, contact the Universal Credit helpline.
Universal Credit Helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Monday to Friday, 8 am to 6 pm
Completing Your Application
You have 28 days to complete your application, if you don’t complete your application within 28 days you will need to start again.
For joint claims, you and your partner must create separate accounts.
Your accounts will be linked once the application is complete.
Before You Apply
Use the Universal Credit calculator to compare legacy benefits.
Wait for a letter from the DWP if you are better off on legacy benefits.
You may be entitled to transitional protection by waiting for a letter.
What You Will Need
To start your application, prepare the following information:
- Bank account details
- Email address
- Household earnings
- Children’s details
- Tenancy agreement (if renting)
- Disability or health condition documents (if applicable)
- Childcare provider (if using childcare)
- Proof of savings and investments
Applying for Universal Credit Online
Complete the application online.
Verify your identity with required documents.
If you cannot verify your identity online, make an appointment at your local Jobcentre.
Support with Your Application
Contact us for free support and advice at firstname.lastname@example.org.
Use the Citizens Advice Help to Claim service for additional assistance.
If You Have Claimed Universal Credit Before
Log in to your account and report a change in circumstances if your claim was closed within the last 6 months.
If your claim was closed more than 6 months ago, create a new account and start a new application.
Appealing a Decision
You have the right to appeal any decision on your claim.
If you disagree with a decision, request a mandatory reconsideration.
Use the provided forms for mandatory reconsideration.
Content Updated 27/04/2023
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