Universal Credit Login: Sign Into Your Account

To access your online account, visit the universal credit login page and enter your username and password. If you can’t access your account, follow the instructions to recover your login details.

You must make a new account if your previous claim has been closed for six months.

Create A Universal Credit Account

To create a new universal credit account, visit https://www.universal-credit.service.gov.uk/start (Opens in a new window).

Your username

Choose a memorable username, for example, your full name: Derek Trotter, without spaces and at least one capital “Derektrotter.”

Your username must be a minimum of 6 characters and a maximum of 30 characters, and you can only use letters and numbers.

Creating your password

When creating your password, you cant use combinations like ABC or 123, and you need to use a minimum of 8 characters with at least one capital letter and one number.

Security Questions

You will need to choose two security questions when creating your account. DWP may ask for your answers for security or if you forget your login details.

You need to enter your first, middle, and last names as they appear on your passport or official documents. Enter your date of birth in the format DD/MM/YYYY.

Your email address you will need to have access to this email address for important notifications about your account. Before you continue, you will receive a code to confirm the correct address.

Mobile Number

Enter your mobile number to receive notifications and important information about your claim. If you don’t have a mobile number, you can use any telephone number, including a landline.

Your Address

Enter your postcode to find your address. If you don’t have an address, you can use a care-of address when starting your claim.

You must also provide details if you have changed address in the last six months.

You can now make a claim for Universal Credit.

You must do this within 28 days, or you will have to create your account again.

Once Logged Into Your Online Universal Credit Account

Once you have logged into your account you will be able to view your online journal, apply for an advance, send messages, and contact your work coach.

Its important to login to your universal credit account often to see your to do list, view messages from your work coach and view your next payment dates.

Your circumstances change

If your circumstances change whilst claiming universal credit you need to report the changes to your work coach. See below what is considered a change in circumstances.

Health condition
You move house
Other benefits
Your employment

Claimant Commitment

You will need to sign a claimant commitmernt before you will get your first payment of universal credit. If you in financial hardship you can apply for an advance payment.

You can read more about the claimant commitment here.

Can’t Sign Into Your Universal Credit Account

Need help signing into your account? The first thing to check is your username and password. Your username and password are case-sensitive.

Are you on the correct page? The universal credit account login page will look like the image below. Alternatively, you can sign in by following the link here: https://www.gov.uk/sign-in-universal-credit

Still can’t access your account, open the uc login page and click the forgot password button. You must enter your username and date of birth; a password reset will be sent to your registered email.

You may need to contact universal credit if you get locked out of your account or can’t remember the login credentials. You can get the number from our contact page.

If you are a Universal Credit claimant, you can log in to your account online to check your balance, make a claim, or report a change in circumstances.

FAQ