Universal Credit Journal

The universal credit journal will be your go-to page when you want to get updates regarding your universal credit claim.

You must check your Journal regularly for updates that have been added to your Journal.

Your work coach will update your Journal and add any necessary appointments that you are required to attend, Your work coach will be able to contact you directly, and you will be able to respond.

Universal credit Journal Guide

If you are new to universal credit and don’t yet have an account, use the postcode checker to see if universal credit is available in your area.


If you already claim universal credit, we explain how to use and navigate your Journal.

Open your account by following this link > Universal Credit Login

You will be met with the following page. Please note! This page may look different on your account.

Personal details have been changed on these images to protect the user’s identity.

Universal Credit Journal Guide

Now you have logged into your universal credit account. You will now have a menu with three options Home > to-do list > Journal.

If you click Journal, you will be redirected to the page below with all your relevant information.

Universal Credit Journal

You can use your Journal to:

  • Add details about your work search
  • Leave messages for universal credit
  • View your universal account history

At the bottom of the journal page, you will be able to see a list of entries and updates regarding your claim. These entries will date back to the first day your claim was made.

You can also see who added a message by the term “added by.” This will usually be either “an agent” or “your name.”

Making A Journal Entry

If you want to add an entry to your Journal, click the green button that says “Add journal entry.”

Select a relevant topic on what your entry is about. You can add a note for yourself or contact a work coach directly with an update on your job search.


YYou can now use the text box to add an entry. Once you click save, your entry will be sent directly to the relevant department.

You may need to check your Journal to see if you have had a response to your query or issue.

Still, need help? You can contact us or use our community to ask questions.