Tesco Colleague – Customer Service Desk – High Wycombe Loudwater Superstore

Type: Permanent

Date Posted: 27-Mar-23

Closing Date: 26-Apr-23

Location: High Wycombe, Buckinghamshire, HP10 9RT

Salary: Not specified

Tesco Colleague – Customer Service Desk – High Wycombe Loudwater Superstore

About the role Availability Window Days From time To time Wed 11:00:00 20:00:00 Thu 10:00:00 19:00:00 Fri 15:00:00 24:00:00 Sat 10:00:00 19:00:00
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding. Being a Tesco Colleague in one of our stores means that you will be part of a team who help to serve our customers a little better every day. You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you. PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. You will be responsible for Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly. Dealing with customer complaints and feedback in a professional manner, always sending customers home happy. Accurately recording any customer details and treating this information confidentially. Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager. Recording and disposing of waste in a responsible manner, including following food waste and recycling routines. Accurately recording and processing returned items from customers. Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store. Controlling keys that may be stored at the desk correctly. Liaising with Shift Leaders, Managers and Security, communicating clearly. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Working across the store in our service, picking and replenishment areas where required. Handling products with care to maintain quality and ensure they reach customers in the best condition. Being yourself, living our values, making everyone feel welcome and always following our policies. You will need A passion for delivering great service, greeting customers with a smile, and serving them with pride The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip To take the initiative and make decisions that are right for our customers Work well within a team and communicate openly with others Build relationships with colleagues to create a team spirit, having fun and celebrating success Be at work on time, well presented and ready to be a brand ambassador What’s in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) 10% Discount Card increasing to 15% after every pay for a 4 day period Life assurance Retirement saving plan Great colleague deals and discounts, saving you money on everyday purchases Uniform provided Click here to read more about the benefits we have available for our colleagues About usTesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We’re the UK’s number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It’s our people that make the difference every day – helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.