Telephone Collections Negotiator
Monday – Friday Office Hours
Based in Leamington Spa
To provide a first-class collection service; maximising recovery on overdue balances for a variety of clients.
The following provides an outline only. Objectives and expanded duties will be discussed and agreed as part of the Performance Development Plan (PDP).
Using the dialler system to facilitate inbound and outbound telephone communication in relation to pre-litigation and litigation matters; liaising with customers and third parties to maximise recoveries on overdue balances;
Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans; Assess and resolve enquiries and disputes;
Using the debt management system to accurately record and note details of calls, payment plans and store documents;
Follow processes and procedures to meet desired outcomes;
Managing vulnerability calls in line with our internal policies and procedures;
Desirable but full training will be supplied.
Experience within a customer service role or within a fast-paced working environment;
Good understanding of court proceedings; and
Works closely with colleagues across the Firm;
Demonstrates equality towards all colleagues and endorses diversity; and
Continually assesses own performance and takes decisive action to maximise results;
Effective organisation and time management skills;