At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.HMRC is building a modern, digital tax administration. We run the biggest digital operation in Government with 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer) Customer engagement & IT business services working across one of the biggest IT estates in Europe. Our team is supporting a large-scale digital transformation that will have profound impact on HMRC customers, other government agencies and HMRC staff members. Our customer engagement & IT business services IT team is accountable for building, running and maintaining the IT integral to critical customer service operations which work to protect and maximise the collection of taxes, duties and excise.We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance. We are creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.
CDIO customer engagement & IT business services purpose is to drive a customer centric approach to transforming services for HMRC Customers. Working closely with business stakeholders, contractors, and suppliers – our aim is to drive digital innovation and to re-engineer services aligned to our IT, contractual and sourcing strategies and to deliver significantly improved services.The role is within the CDIO Customer engagement & IT business services Pega Delivery Team, which is focused on developing, running & optimising applications on PegaCloud configured through low code technology to deliver better customer service and adviser experience. We have several roles building and improving service frontends in Pega. If you’re a Senior Frontend Developer with experience of this, who’s passionate about improving public services and driving best practice, we want to hear from you. You will be a key member working across agile delivery teams to build and continuously improve our services. You will focus on the UI and UX of new and existing services, supporting teams in delivering services built with Pega and mentoring others in best practice. You will help set direction and embed good practice within teams and make decisions based on research and best practice. You will understand multiple services on the platform and be responsible for teaching and mentoring others about user interface development, accessibility and/or user experience.
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