OverviewOverviewWe are excited to announce an opportunity for an experienced Senior Fleet Coordinator to join our FBS National Account team. This role will be based at our offices in either Manchester, Shrewsbury or Southampton, or can be hybrid with a mixture of home and office working. SalaryNegotiable based on experienceBenefits25 days paid holidays a year + public holidays (Rises to 30 with service)Life Assurance – 3 x SalaryVarious employee wellbeing benefitsDiscretionary Company Sick Pay SchemeGroup Personal Pension Scheme with discretionary annual profit bonusOur ‘promote from within policy’ means you can go as far as your talent will take youHours44.5 hours: Monday – Friday.About usAdd an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a Fleet Maintenance Coordinator and be one of the people driving our growth.Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way. Enterprise promotes a positive mental wellbeing. We have signed the ‘Time to Change’ Employer Pledge and teamed up with Mental Health First Aid England to educate and support our employees. Here at Enterprise Flex-E-Rent we currently have a team of Mental Health First Aiders on hand to listen, guide and support our employees during their careers.As part of our ongoing expansion, Enterprise has an exciting opportunity for a Senior Fleet Coordinator to join our teams for either of our Shrewsbury, Manchester and Southampton offices. The successful person could also be homebased/hybrid based. Training and DevelopmentThis role offers fantastic progression opportunities via our in-house training and development program, there will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.ResponsibilitiesYour duties as a Senior Fleet Maintenance Coordinator will include but are not limited to:To manage external service and parts providers ensuring appropriate repair methods are undertaken and replacement parts supplied are of the required standard and costTo ensure all services provided to the customer and any damage costs associated with the service are recouped within the recharge process following the customer specific guidelinesTo ensure all job & systems data is recorded accurately and on a timely basisTo ensure maintenance schedules and MOT appointments are agreed, accurate and supplied on a timely basisTo monitor system data integrity and provide reports as requiredTo act upon system reports and ensure discrepancies are highlighted and resolvedTo maintain effective response times in relation to call centre dutiesTo offer front line customer support, advice and resolution following enquiriesTo allocate calls and resources to ensure that all calls are actioned to comply with agreed Service Level Agreement (SLA’s) and targetsTo ensure Key Account customers and management are regularly informed of call progression/ development through to satisfactory resolutionEnsure that the necessary processes, procedures, and engineer work instructions are understood and followed, providing a consistent and professional service to our customersTo perform administrative duties including call handling and data entry/management using our systemsTo aid, advise and provide support to your colleagues by utilizing your commercial vehicle background and expertiseKey Accountabilities:Ensuring all Enterprise fleet and associated ancillaries under your control are compliant within either customer, legislative or manufacturers guidelinesDemonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all damage costs are either recharged or within customer specific parametersEnsuring that repairs are completed in the most cost-effective manner whilst maintaining excellent customer serviceEnsuring that all routine & reactive events are processed within timeframes setMeeting customer satisfaction and call response times within Enterprise and customer guidelinesUsing our Incident Management system to meet agreed timeframes for repairsManaging and reporting of uptime on customers vehicles and assetsAdhering to all Enterprise processes and proceduresKeeping accurate and up to date recordsDemonstrating a commitment to keeping Enterprise valuesQualificationsApplicants must be able to demonstrate:Excellent customer service experienceSuitable industry qualifications/Experience (or demonstrable experience applicable to the role)Commercial vehicle maintenance knowledgeAbility to control maintenance costs and challenge quotes/invoicesExcellent communication and customer service skillsBusiness standard IT skills including Microsoft Word, Outlook, ExcelA tenacious, enthusiastic, and flexible disposition.Prior experience with call handling/customer service, engineer allocation, customer managementBe a well organised individual with excellent time management, organisational and prioritisation skillsThis is a high profile and busy team that manage prestigious national contracts, so attention to detail and the ability to work in a fast-paced environment is essential.CPC National qualification preferred (if not currently qualified, this will be part of our development programme in the role).#LI-Remote