At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers.We are undergoing a major transformation programme, which includes a major investment in Automation. This means increasing E2E automation of inbound post using a variety of Automation Technologies. We are building a team of outstanding people who will create and run these new and improved technology services.This role sits within CDIO Customer Engagement and IT Business Services, working in the Customer Communication, Software & Automation Team.
It is an exciting time to join the Customer Communication, Software & Automation Team. This is a high profile and exciting role, working within a small team but working closely with key CDIO, Business and supplier stakeholders.This role is key to support HMRC ambition to increase end to end automation to support business targets such as post clearance and reduce avoidable contact, by delivering and optimising the End-to-End Automation technologies.

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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.