An interesting opportunity has arisen within the Registration Service for a Registration Technical Officer at our Aylesbury office.
Tasks include receptionist duties including greeting the public at our Registration Offices, providing advice and support to customers and colleagues regarding certificate production as well as booking appointments both over the telephone and in person. You will also be monitoring and managing life event records and ensuring accuracy whilst producing copy certificates. Other duties include filing and following processes and procedures required and completing statutory duties. You will need to work as part of a team providing administrative support to the Registration Office.
The Buckinghamshire Registration Service registers all life events that occur in Buckinghamshire including births, deaths, marriages and civil partnerships. We have two main offices, one at the Council’s Walton Street Offices in Aylesbury and the other in Beaconsfield Old Town. We also have smaller outstations across the County.
About the role
– This role is all about customer care and accuracy. It is so important as you will in many cases be the face of the Registration Service and the first interaction a customer may have with us. If you enjoy giving a first-class service to customers, this could be the role for you!
– The role entails the production of copy certificates for customers who may have mislaid their previous copy, would like more copies or who are researching their family history. This could be a birth, death, marriage or civil partnership certificate.
– You will also be required to answer the telephone to assist customers with their queries, providing advice, booking appointments on an electronic diary system and general office duties including filing and incoming and outgoing post.
– Full training will be given as well as ongoing support on the job. There is potential for progression through the service when opportunities arise.
– Some aspects of this role occasionally require an investigative mind to find the right birth, death, marriage or civil partnership entry for our customers. You may also get to look back in history as far as 1837 when records began!
– You will also be required to attend ceremonies to assist in their delivery from time to time, for which you will be fully trained.
You will need to be passionate about delivering excellent customer service and be able to converse at ease with the public and give accurate information. You will have good communication skills and be able to empathise where required as well as being able to explain technical and legal issues in a straightforward manner.
The Registration Service has multiple areas where IT is used on a daily basis, so good IT skills are a must. Experience of using outlook, word and excel are desirable.
This role will be based at the office in Aylesbury primarily however you may be required to travel across the County in certain circumstances.
Number of positions available: 1
Closing date: Midnight Sunday 9th April
Shortlisting date: Thursday 13th April
Interview date: Wednesday 19th April
Interview-type / process: In person
If you would like to have an informal conversation with the recruiting manager, please contact: Karen Lee email@example.com or on 01296 382182
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
– Unspent convictions and/or unspent conditional cautions only
For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Our values and culture
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About the Business Unit
Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.
Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.
Proud member of the Disability Confident employer scheme
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.