The Receptionist, now known as Care
Navigator is primarily responsible for undertaking a wide range of reception
duties and the provision of general support to the wider multi-professional
team. A sound professional working relationship will
be required with the GPs and staff working within the Practice. The role
requires high levels of organisation and excellent interpersonal skills.The role includes:Greeting and signposting
patientsEffective use of
the appointments system, booking appointments and processing informationActing as the
central point of contact for patientsLiaising with
multi-professional team members and external agencies such as secondary care Familiarity with
Docman and EMIS Web clinical software systems