Outbound Customer Service Team Member

Type: Permanent

Date Posted: 29-Mar-23

Closing Date: 13-Apr-23

Location: TQ11 0JU

Salary: Not specified

Outbound Customer Service Team Member

Outbound Customer Service Team Member

Part time – 32 hours a week

Work with us at Riverford, and join a thriving employee-owned business

Be part of a friendly, engaging and committed Customer Contact Team.
Lots of opportunities to learn, grow, and progress in your career.
We’ll give you an abundance of free organic fruit and veg, an annual tax-free co-owner bonus, and a bounty of benefits – including low-cost, home-cooked organic breakfasts and lunches.
More than just a veg box….

Riverford are mad about organic veg. It’s at the core of everything we do. We love to grow it, pack it into boxes, and deliver it to around 65,000 homes across the UK every week.

This takes loads of brilliant people – and working here makes you a ‘co-owner’, since Riverford is employee owned. Success means much more than just profits; we want this to be a place people enjoy coming to work, and a business our co-owners feel proud of!

In 2021, we were delighted to be awarded two-star Best Companies accreditation, recognising Riverford as an ‘outstanding’ place to work.

What you’ll be doing…

This role is part of our wonderful Outbound Team carrying our service calls to new customers as well as reaching out to existing customers with the aim of gaining insight and passing on information that helps the customer to be fully conversant with the many ways to shop with Riverford

The teams primary aim is to welcome, inform and support customers from the outset on their customer journey ensuring account details are correct, that the customer is comfortable using the website, the product range, the ordering process, and order alteration cut off times.

Many of these customers will be new customers that have just placed their first order, have recently received an order, or have opened an account and never placed an order. The aim is to assist the customer to become self-sufficient in relation to placing, altering, adding to, or cancelling orders and to use the necessary tools provided whether that be help, web chat and customer support through email or phone support to assist themselves further where necessary.

The team also reach out to customers for any other direct communication requested by the business.

Skills & Experience…

Customer Service experience would be desirable
Articulate and communicative with a clear and fluent standard of spoken English, an engaging manner and an enjoyment of talking to people
Confident in making outbound calls and establishing a dialogue
Working knowledge of excel with good all-round IT skills, capturing all details correctly to ensure a smooth customer journey
Able to work both on own initiative and within a team environment
Organised with excellent attention to detail
What are the hours? Working 32 hours per week, spread over 4 or 5 days.

What are we paying? £24,352.62 per annum

Location….Based at Wash Barn, Buckfastleigh, Devon TQ11 0JU with a hybrid system with some working from home.

Co-owner benefits

Riverford is a beautiful place to work, with lots of great people – and other perks too. Some of our benefits include: 33 days holiday pro rata (including bank holidays), generous company pension scheme, annual profit share (10% of all our profits are split equally between all co-owners), heavily discounted organic breakfasts and lunches, volunteer days, free organic fruit and veg and free parking.