Craigtoun Meadows Holiday Park is a 5-star tourism business in St Andrews looking for an Office Manager for a customer facing role, with an element of administrative work over a variety of areas within the business. The job can be quite varied and challenging, though it is also rewarding for the right, committed individual looking for a new career, with the potential opportunity of future advancement.Our Holiday Park offers caravans, lodges and glamping accommodation for hire and has a touring facility for motorhomes, touring caravans and tents.We currently have 185 holiday homeowners who privately own their own holiday homes within our park. These owners have purchased their holiday homes through our business and the successful candidate will be part of this process, often the first point of contact. This will involve showing customers into holiday homes for sale.We are looking for a customer orientated individual with the confidence to work on their own initiative as well as part of a highly successful, award-winning team.The successful candidate will be responsible for managing our online booking system and dealing with customer queries and concerns. Most of our queries, bookings and communications come from our online platform and are usually followed up with a phone call. The ability to communicate clearly and effectively in this way is essential.There will be admin duties to carry out to ensure the smooth running of the office on a daily basis and this will also entail contacting suppliers and maintaining stocks from stationery to laundry, as well as keeping on top of sales admin and the bookings. A sales background would be advantageous, though not essential in the role, as training will be given.A knowledge of accounts or bookkeeping would also be useful though it is not essential.Due to the holiday nature of our business our year is split into 2 seasons – Open and Close.During our Open Season from 15th March till 31st October the job will require weekend work with your 2 days off being Wednesday and Thursday initially. The working day starts at 8.30am and finishes at 5pm.In the Close Season we only work 28 hours per week, 8.30am till 4pm Monday to Thursday and 8.30am till 12 noon on a Friday, with Saturday and Sunday off.The salary remains the same throughout the year and doesn’t change between the varying hours of the Open and Close seasons.Staff are entitled to 7 weeks holiday in a year, with three of those over Christmas/New Year. As the summer is our busiest period, team members are not permitted holidays in July/August during the school holidays.In February each year the Company attends an important trade show in Glasgow and attendance at this event may be part of the contract for the successful candidate, though this can’t be confirmed at this moment in time.Benefits: Company pension
On-site parking
Sick pay
Schedule: Open season – 15 March – 31 October, both dates inclusive 8.30am until 5pm
WeekendsClose Season – 01 November – 14 March both dates inclusive 8.30am until 4pm Monday – Thursday
Friday 8.30am until 12 noon
No working at Weekends
Supplemental pay types:Yearly bonus – this is paid in October each year, though the successful candidate must be working with us for one year to become eligibleJob Types: Full-time, PermanentSalary: £30,000.00 per yearBenefits: Company pension
Free parking
On-site parking
Sick paySchedule: 8 hour shift
Day shift
Weekend availability
Supplemental pay types:Bonus scheme
Yearly bonus
COVID-19 considerations:
PPE is provided and social distancing being observed. Cleaning station and gel provided at various point around our Holiday ParkAbility to commute/relocate:St. Andrews KY16 8PQ: reliably commute or plan to relocate before starting work (required)Experience:Sales: 1 year (preferred)
Office: 5 years (required)
Licence/Certification: Drivers License (required)
Willingness to travel: 100% (required)
Work Location: In personApplication deadline: 24/03/2023