Salary: £22,082 progressing to £24,536 as of April 2023

Hours: 37hrs

You will be working as part of a team to provide support to individuals who have a history of homelessness and mental health/substance misuse issues. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations. This in turn will promote mutual respect, dignity, stability, confidence and self –worth.

MAIN RESPONSIBILITIES:
You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them
You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering
You will help them improve their practical skills in areas such as budgeting, shopping, cooking and housework
You will work with external partners to maximise the opportunities available to clients so that they can resettle in the community
You will be extremely conscientious in areas such as safeguarding and lone working.
You will help clients to access the benefits they are entitled to claim
You will help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
You will maintain client records using relevant systems to a good standard
You will work in accordance with the Health and Safety regulations and all policies and procedures
You will attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
You will work flexibly across all areas of operation where required and prior notice given
Any other reasonable task as requested by a member of staff

Attributes & Values:
Willing to travel to different locations and with access to own transport
Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client/customer facing role
Knowledge of the benefits system and tenancy legislation
Have an interest and genuine concern for homelessness and related issues
Knowledge of voluntary and statutory agencies
Flexible to meet the needs of the service

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.