IT Technical Support Engineer
Temporary role for 3 months
Mon to Fri – 37hrs, based at home with adhoc travel to Milton Keynes campus
Paying between £20.06-£21.91ph which equates to £38,592,-£42,155pa dependent on experience
Our client is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.
They are looking to recruit an experienced Senior Technical Support Engineer to join them in the STEM ‘User Support Services’ team. The role is focused on advanced technical user support for the faculty. The role will support faculty staff with user computing services which are outside of the scope of support provided by the university central IT department.
About the role
Provide Windows and Linux computing support.
Provide support to bespoke systems connected to scientific instrumentation within STEM’s laboratories.
Install, support and troubleshoot specialist scientific software on STEM’s computing infrastructure.
To handle requests from the STEM Technical Services request management platform, in a way that ensures a good customer experience and a high-quality service.
To help ensure all deliverables for which the User Support Services team are responsible are delivered on time and to specification
Skills and experience required:
Degree level education in an IT subject or equivalent experience (5 years or more)
Experience in Windows and Linux operating systems support
Troubleshoot and diagnose hardware issues
Experience with end-user support
Experience with writing documentation
Ability to anticipate and analyse technical problems and propose workable solutions
The client promotes diversity in employment and welcome applications from all sections of the community.
If you feel this is the role for you, please send your CV, email or call 01908 246715.