Healthcare Support Worker | NHS Midlands and Lancashire Commissioning Support Unit

Type: Permanent

Date Posted: 45014

Closing Date: 45044

Location: Shropshire, SY3 8XQ

Salary: Not specified

Healthcare Support Worker | NHS Midlands and Lancashire Commissioning Support Unit

You’re on your way to making a difference to people’s lives as a healthcare support worker.

We’re looking to recruit passionate and committed individuals to our team within Shropshire, Telford and Wrekin. As a healthcare support worker, you will play an integral role in helping to patients on their journey back to health, doing everything from taking blood samples to making them comfortable and at ease, across a variety of settings.

Under 18 years old

We welcome applications from individuals over the age of 16 years old for full and part time positions only (for which they qualify) unfortunately we are unable to support under 18’s on the bank.

No Visa Sponsorship



To support us with the selection processes, we would kindly ask that on completion of the ‘Education & professional qualifications’ section of the application form that you clearly articulate what Maths and English qualifications you have and at what grade.


Please note that should your application be successful at shortlisting stage, we will automatically book you for the next available interview slot which usually takes place weekly on Tuesday’s’

Your day-to-day duties will vary depending on which part of the NHS you’re working in.

For example, your responsibilities could include:
• Helping patients to move around
• Monitoring patients and performing basic health checks
• Making patients feel comfortable
• Washing and dressing patients
• Serving meals and helping to feed patients.
• Taking blood samples
• Processing lab samples
• Restocking consulting rooms

As the largest employer within Shropshire, Telford and Wrekin, joining the NHS is much more than just another job.

Benefits of joining us include:
• Flexible work patterns with the option to add extra hours
• Career progression, including annual personal development reviews
• Apprenticeship opportunities
• Competitive and transparent pay structure
• Blue Light discounts
• Generous annual leave and maternity/paternity leave


Responsible to:Nurse Manager

Purpose:Provide support and assist the multidisciplinary team in delivering all aspect of health care directly to patients and service users

Aim of the role
• Delivering high quality care as part of the care team using a person-centred approach
• Ensuring the individual needs of patients and service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy.
• To actively assist, maintain and promote the NHS Constitution Values:• Respect and dignity: We value every person – whether patient, their families or carers, or staff – as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits
• Commitment to quality of care: We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience right every time
• Compassion: We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need
• Improving lives: We strive to improve health and wellbeing and people’s experiences
• Everyone counts: We maximize our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind.
• Working on a rolling shift pattern, applying a flexible attitude to working hours and organisations to support health and social care across Shropshire, Telford and Wrekin.

Main duties and responsibilities
Personal Care & Support
• To encourage and promote patients and service users to reach their maximum level of independence, wherever possible undertaking these tasks for themselves. This may include:• Help with mobility
• Help with toileting & washing
• Help with dressing
• To provide all aspects of personal care to patients and service users using a person-centred approach. This may include:• Assist with pressure care and simple dressings
• Assist with nutritional and hydration needs
• Assist with occupational rehabilitation
• Accurately undertake and record patient observations reporting any abnormalities immediately in a verbal, written and digital capacity as required
• Escort patients to other departments or areas for treatment, investigation or rehabilitative purposes.
• To help to create a warm, restful and friendly environment
• To build and maintain good relationships with patients/service users and their relatives, displaying good communication & listening skills, to ensure they are provided with an effective communication network.
• Provide clinical administration to the team. This may include:• Assembling nursing documentation
• Assisting with admission and discharge of patients and service users
• Answering telephone, relay messages accurately and promptly, answer general enquiries by visitors
• Maintaining, monitoring and restocking stores and equipment
• Ensure that service user confidentiality & dignity is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it.

• To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.
• To be able to work under pressure.
• To participate in appropriate training and be committed to ongoing personal & professional development.
• To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of patient/service users and staff members to a senior member of the team.
• Act in a respectful and courteous manner towards patients/service users, relatives and staff members.
• To communicate with all team members and other relevant health, social care and other professionals

Health and Safety
• To identify risks and notify the appropriate senior staff member immediately.
• To be aware of emergency procedures, report hazards to the Manager and respond to emergencies as appropriate.
• To use manual handling techniques & equipment safely and correctly as per the current policy & procedures.
• To wear the correct uniform and personal protective equipment (PPE) associated with the task and role you are carrying out.
• ensure that your work methods are compliant with organisational agreed policies and procedures (including infection prevention and control policies) to maintain a safe environment for patients/service users, visitors, staff and yourself.


This advert closes on Tuesday 2 May 2023