Accurately testing, identifying, repairing, resolving, and
documenting end user technical issues regarding /desktop support, printers,
PDAs, BlackBerrys, and LAN cable drops
Take the instructions from the Lead/Supervisor and work with them to
provide 1st line IT support services to the business community ensuring that
all requirements are met within agreed service targets
Capable of learning on the job
To provide infrastructure administration functions
Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of
a shift arrangement
Being prepared to work out of hours when required and to provide
out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging
computers/hard drives Backing up and restoring settings and associated systems
administration activities
Taking ownership of issues through to resolution on all
appropriate requests.
Categorize and prioritize end user support requests and service
requests by utilizing a Customer ticketing system to track tickets and provide
up-to-date status and information.
Move equipment associated with escalated help desk incidents and
service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
This position requires the ability to work in a project-based
environment requiring flexibility and teamwork. Performs other duties as
assigned.

Training

ICT Level 3 apprenticeship standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining internationally recognised Level 3 qualification

Qualifications required
Tech enthusiast with 5 GCSEs (9/4) (ideally A* – C) including maths and English

Skills required
Technical Skills:

§
Excellent skills in user IT infrastructure – Desktops, Laptops,
Printers, Handhelds, Smartphone etc

§
Strong technical skills in Microsoft Windows desktop operating
systems and business productivity applications i.e. Office

§
Administration experience of MS Active Directory users &
groups, policies and management concepts

§
Effective communication by Engineer in English and local languages
is mandatory

Business Skills:

§
Ability to interact with customers so as to ensure that the
service is polite, efficient and responsive

§
A self-starter with ability to work on their own initiative

To work
through issues analytically to a successful conclusion

Prospects

Tech and digital professionals have the potential to earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Qualification / Standard : ST0973 Information communications technician
Duration 15