Customer Support Representative

Type: Permanent

Date Posted: 45009

Closing Date: 45016

Location: Erskine, Renfrewshire, PA7 5PP

Salary: £20,319 to £22,000 per year

Customer Support Representative

Manpower has an exciting opportunity for a Customer Support Representative to join our client based in Erskine. Working a hybrid mix of home and office working you will be the point of contact for requests from Account Managers via email.
You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.
Key Responsibilities:

Driving a high level of quality service support across the entire business
Perform detailed date entry in line with pre-defined processes
Management of incoming emails
Manage escalations through customer and partner engagement
Database management

The successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services within a similar role would be advantageous.
Manpower offers excellent career and development opportunities to help grow and develop your existing skill set. Strong computer skills and knowledge of Microsoft packages is essential.