Customer Service Representative – Edinburgh
At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe that providing an excellent employee experience is just as important too.
Our aim to transform our clients’ operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider means Diligenta drive a culture that is founded on positive change and people development.
As part of the UK’s leading Life and Pensions service provider, Diligenta can offer you a really rewarding role supporting the varied customer needs of our client, full training from day one, a competitive benefits package and ongoing support opportunities to reach your personal and/or career potential.
If you are passionate about delivering excellent customer service and want to be a part of a great group of likeminded people then we’d love for you join us as a Customer Services Representative.
Summary of the role:

We have a number of permanent roles available and we can offer hybrid work from home when you are competent in your role after the initial onsite training period
Our working hours are 35 hours per week, Monday to Friday predominantly between 9am and 5pm (flexible hours available) so no evening or weekend shifts that would impact on your family and social lives! The salary for the role is up to £23,000 per annum based on skills and experience
We are based in Standard Life House in Edinburgh City Centre so easily accessible by train or bus and car parking is available nearby.

Benefits:

We offer 23 days holiday plus bank holidays
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services

What you’ll be doing:
We have a mix of roles available for Customer Service Representatives, some are primarily phone based, and others working in our Back Office providing support to Standard Life customers. There are no sales involved in this role, what’s important is your ability to have conversations with customers in a confident, friendly and professional manner. The role includes advising members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service.
What we’re looking for:

You have a passion for helping people and providing great service. Many of our Customer Service Representatives have gained this through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments
What is important to us is your ability to communicate and an exceptional positive attitude to providing service and a commitment to learning
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for this role
No financial service or pensions experience is required, full training is provided

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know.
Who are Diligenta?
Diligenta’s vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. As a business, we drive a culture that is founded on positive change and development.