Customer Service Leadder

Type: Permanent

Date Posted: 28-Mar-23

Closing Date: 27-Apr-23

Location: Bournemouth International Airport, Hurn

Salary: null

Customer Service Leadder

Department Manager

Location – Bournemouth Airport

Pay – Competitive annual salary plus 12% Management Bonus

Benefits – Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Contract – 38.75 hours per week, full time, permanent

Working pattern – 5 days out of 7, between the hours of 5am-10pm

Department Managers at World Duty Free have a very important role to play in our stores, inspiring and driving the team to deliver an exceptional customer service experience, through coaching leading and role modelling store standards.

Your responsibilities will be to:

Lead, develop and motivate the team to achieve their sales targets in staff huddles
Focus on delivering an exceptional customer service experience
Role model the shop floor positively
Work collaboratively with your peers, the team of Customer Service Leaders
Maximise on your department / category performance

What do you need, to be a Department Manager at World Duty Free?

Experience in successfully managing a team within a retail customer service and sales environment.
Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
Customer focused and able to engage and influence internal and external customers.
Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

In addition, your benefits will include:

Company bonus scheme
Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
Discounts on products for our staff, family, and friends
Travel discounts
Free parking
Pension scheme

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!