Permanent position for Customer Service Advisor in Hortonwood, Telford.
Working as part of a small team and reporting to the Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively. You will be scheduling appointments for Warranty call outs, Commissioning, Assembly and Repairs, and assessing and resolving customer queries.
Role and Responsibilities:
• Deliver first-class customer service
• Schedule appointments for Warranty call outs
• Schedule appointments for Commissioning, Assembly and Repairs
• Raise Orders and Invoice reconciliation
• Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
• Respond to written enquiries and complaints in a professional and timely manner
• Support the Customer Service Supervisor with any other administrative duties
• Requirements:
• Experience working in an environment where customer service is paramount
• A proactive approach to building relationship internally & externally
• Excellent communication skills and telephone manner
• Able to remain calm when dealing with emotional, difficult or distressed customers
• Quick and accurate keyboard skills and experience of using databases
• IT literate in a range of Microsoft and Google applications
Hours – 8.30am to 5pm plus 1 Saturday per month 8am – 1pm (from home)
Hybrid working – 3 days in office, 2 days from home (after probationary period)
Salary – £20,500pa with an additional Bonus – £2850pa once complete probationary period