36 hours, 52.14 weeks fixed tem until 30 September 2023
1 X 36-hour permanent post working Monday-Thursday between 08:30-17:00 and Friday 08:30-16:00
The Revenues Unit are looking to recruit a Customer Service Adviser.
We have an exciting opportunity within West Lothian Council’s, Revenues Telephone Team, where we pride ourselves in the delivery of first-class customer service. It is a vital role in helping the citizens of West Lothian engage and access a wide range of services, resolve enquiries, give confidential advice and deal with any complaints received, via multi-systems and multi-media IT platforms. Your time at work as a Customer Service Adviser, will include:
Handling incoming and outgoing telephone calls, responding to e-mail and multi media enquiries, giving confidential advice to customers and when appropriate, provide a wide range of council and community information to help customers to access a range of services, resolve enquiries, process payments and deal with any complaints received.
The successful candidate will need:
Excellent communication skills- both verbal and written
An excellent standard of English and IT skills are essential. (Education certificates are required)
Ability to establish and maintain effective working relationships.
Strong interpersonal skills and/or previous experience working in a customer service-based role.
The ability to remain calm under pressure.
Work efficiently in a performance driven environment.
Undertake tasks with speed and accuracy.
Work as part of the team to ensure work is completed timeously,
Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.
You will be a great listener and communicator, non- judgmental, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense
Proud member of the Disability Confident employer scheme
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.