Overview

An exciting opportunity has arisen within Parking Services for full-time Civil Enforcement Officers (37 hours) to contribute to the management of Buckinghamshire’s highway network and car park management estate. This is a key role within the Highways & Technical Services department at Buckinghamshire Council.

If you enjoy working outdoors, are enthusiastic and would enjoy the freedom to manage your day efficiently within the parameters of the role, this position could be for you!

Our aim is to increase compliance by supporting, informing, and guiding customers in parking and traffic regulations, and building understanding and confidence. You will work with members of the public and liaise with fellow professionals to reduce congestion on our roads and in our car parks, and manage civil enforcement matters promptly and efficiently.

About us

We are looking for individuals with excellent customer service skills who enjoy working outdoors in all weather conditions, and who can provide excellent service in enforcement of The Traffic Management Acts 1984 and Part 6 2004 with a focus on the provision of parking services to our residents and visitors.

This is not your everyday job, yes it can be challenging but it is not what the media or most public believe it to be.

– Yes, as part of this role you will issue parking tickets but you don’t have targets as this job is about creating a positive impact on the local community and achieving compliance.
– You will report defects which include signs and road markings in the councils car parks.
– You will keep a detailed log of the violations and debrief incidents that occur during your shift.
– You will be encouraged to support the public with useful information and advice ensuring excellent customer service is provided

Yes, we deal with customers that are upset that they have received a PCN but we also get thanks from communities and local businesses for keeping the highway network and car parking provision operating safely and effectively for all users – supporting, informing, and guiding customers in parking and traffic regulations, and building understanding and confidence. You will work with members of the public and liaise with fellow professionals to reduce congestion on our roads and in our car parks, and manage civil enforcement matters promptly and efficiently.

About the role

Key Accountabilities:

– To lead by example and be an ambassador of Buckinghamshire Council, promoting good relations with all members of the public and ensuring that the Council is represented professionally.
– To patrol with efficiency on the allocated beat(s), providing coverage to areas of high traffic volume and across the car parks; and support a fair and consistent approach to parking enforcement by accurately serving Charge Notices in a timely and objective manner.
– To assist with the provision of a fair and accessible parking service by responding to queries relating to all aspects of parking across the County including reporting car park maintenance requirements.
– To support the Civil Parking Enforcement Supervisors to ensure efficient and effective management of the various processes and systems used by the parking service.
– To work with other professionals such as the police or police community support officers to report incidents such as anti-social behaviour.

We have bases in Amersham, Aylesbury, and High Wycombe. The vacancies are for the Amersham and High Wycombe base.

About you

– Knowledge of parking services and experience working within an enforcement background is helpful but a full six weeks training program is given so is not essential
– You are customer-focused with good communication skills.
– You are resilient and able to demonstrate the ability to resolve sensitive and difficult situations, and resolve confrontations
– You can work flexibly to respond to service demand.
– You can input information accurately and pay attention to detail.
– You can use hand-held computers and printers for recording and issuing penalty notices and cameras to record vehicles that break the regulations.
– You’ll be used to walking between eight to ten miles a day and being on your feet for between seven to eight hours.
– You are keen to learn and promote self-development.
– You are caring and helpful.

Other information

This role is offered on a full-time basis of 37 hours per week. Working five from seven days on a rolling roster.

The salary range is £22,778 to £23,947 plus enhancements for Saturdays/Sundays, and Bank holidays (bank holidays also include a day in lieu). Which can equate to approximately £2.4k per year.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

– Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

About the Business Unit

Our Communities directorate work across the county to deliver a number of the key customer facing services that our residents, businesses and visitors rely on every day. This includes collecting and disposing of waste, maintaining highways and managing country parks, leisure facilities, museums, theatres and libraries, as well as developing our cultural strategy. The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.