The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non malignant blood conditions. The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.

The clerical officer team work across 2 sites, BHOC and the Myrtle Road administration office (located at the top of St Michaels Hill).

Communication:
• To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriat

Patient Care:
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:
• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• To keep patient information materials up to date
• To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

Service Development and Research:
• Attend training courses as required to support personal development and the needs of the service
• Assist in training of new members of the team
• To take part in departmental audits and associated duties

Finance and Resources:
• If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies

Information Resources:
• To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Tuesday 11 Apr 2023

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