Business Support Lead | NHS Shropshire, Telford and Wrekin Integrated Care Board

Type: Permanent

Date Posted: 45012

Closing Date: 45042

Location: Telford, TF7 4BF

Salary: Not specified

Business Support Lead | NHS Shropshire, Telford and Wrekin Integrated Care Board

Do you have skills, experience and or qualifications in the area of contracting, finance and database management? An exciting opportunity has arisen for a Business Support Lead. The Individual Commissioning Team is responsible for assessment, commissioning and case management for individuals with complex health needs, including NHS Continuing Healthcare, NHS Funded Nursing Care, Mental Health Act and subsequent aftercare, hospital discharge and end of life care. All roles within the team offer opportunity to make a positive difference to the lives and experiences of those who access our services.

As the Business Support Lead for Individual Commissioning, you will have an essential role in helping to ensure that we are able to provide the right care to the people of Shropshire, Telford & Wrekin whilst remaining within the resources available. You will have an opportunity to exercise your expertise and knowledge with a range of finance and contracting responsibilities.

You will have full understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, Who Pays guidance and relevant sections of the Mental Health Act and commissioning and contracting principles. A strong grasp of data analysis and reporting is also required along with the ability to interpret data and make recommendations to support performance monitoring and achievement.
• Responsible for ensuring an effective business support function, including financial management, performance monitoring and line management of the business support team.
• Line management of the business support team for the areas concerned, supporting them in ensuring that NHS Shropshire, Telford and Wrekin meets its statutory and regulatory obligations in accordance with the NHS National Framework for Continuing Healthcare and Funded Nursing Care
• Planning and implementation of programmes of service improvement and development (QIPP) as well as delivery of “business as usual” activity.
• Responsible for setting up and ensuring the use of appropriate electronic and manual systems to ensure the team is able to fulfil all its strategic and operational objectives. These systems will support the team in delivering a high-quality service to patients and users and in supplying accurate timely information in regard to delivering against activity, outcome and financial targets.
• Involved with the development and implementation of appropriate policies, procedures, protocols and guidance to ensure that the function runs smoothly and effectively.

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Shropshire, Telford and Wrekin was created on 1st July 2022 and is responsible for both planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services, ensuring that they provide a high level of care for our community and maintain value for money. We are clinically-led and work closely with the 51 GP practices across the county, allowing us to have closer links to our patients so we can develop more personalised local health services.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.

• To provide relevant and timely specialist advice and guidance on functional and information matters.
• To analyse, interpret and compile highly complex, contentious and occasionally emotional and/or distressing reports, case reviews, care packages for physical disabilities patients, presenting such reports to a board-level audience.
• To liaise and communicate with external agencies including; NHS England, care providers, solicitors
• To maintain constructive relationships with a broad range of internal and external stakeholders.
• To participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• To communicate complex, clinical, personal and emotive information about patients and circumstances including risks, issues and dependencies, diagnosis, prognosis and eligibility to NHS funded services.
• To deal with regular telephone calls throughout the day, addressing highly sensitive and complex enquiries, issues of concern regarding patient wellbeing, complaints and referrals that may require an immediate response
• To participate in the monitoring, review and complaints procedures of individuals with complex needs whose care is managed in their own homes or in residential care settings.
• To develop and maintain effective communication networks and interfaces with other health professionals, private, statutory and voluntary agencies.
• To communicate information, trends and issues, including briefings and reports.

• To undertake complex and detailed analysis of specific projects and patients requiring high levels of concentration.
• To update, maintain, organise, gather and analyse information to predict/meet future individual patient, organisational and team needs by identifying best professional practice.
• To contribute to the information management of performance, taking a lead for specific projects
• To provide co-ordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested

• To plan own workload and diary to ensure local, national and statutory targets and deadlines are met.
• To work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.

• To assist (depending on who is the responsible commissioner) in the co-ordination of complex care packages involving members of the multi-disciplinary / multi-professional team as required.
• To provide clear information/advice on the CHC process in response to enquiries from members of the public, health professionals and others.

• To support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team
• Contribute to performance improvement, taking a lead for own service areas where agreed.
• To provide relevant and timely specialist advice and guidance on own portfolio of projects/function
• To work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.and risk management with regular updates and progress reports.
• To draft policies and procedures in own work function as required.
• To be responsible for identifying, proposing and implementing national policy and guidelines for own specialist area.

• To support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
• To continually strive for delivering project/function/patient outcomes, value for money and greater efficiency.
• To develop and deliver QIPP schemes to ensure optimum use of physical and financial resources.
• To accurately monitor, report and oversee the financial function and budget of the team ensuring that spend is monitored and reported on a monthly basis and that all financial concerns are escalated in a timely manner.
• To contribute to the financial balance of the service.
• To undertake financial audits, including transactional financial reviews and validation of invoices ensuring that they are valid.
• To complete the monthly schedule of payments, reconciling back to the Broadcare system.
• To reconcile retrospective payments, including the calculation of sums due and any relevant interest.
• To support the procurement, contracting and brokerage process and ensure the smooth functioning of the process. Addressing any concerns within the level of the post and escalating as required.

• To provide specialist training, advice and support on own role/responsibilities across NHS Shropshire,

Telford and Wrekin and the wider system.
• To participate in the recruitment process of support staff.
• To be accountable for own professional development and to participate in performance review. Shropshire, Telford and Wrekin.
• To commit to undertake clinical supervision.
• To take a lead in the coordination of training, development and recruitment activity across the Team
• To matrix manage other team members as requested by the management team when required.
• To be responsible for managing own workload and that of their team.
• To ensure that the work load is appropriately distributed within the team and organise the workload to ensure that there is no delay in the support processes.

• To contribute to the review and development of existing information management systems and contribute to the development of an integrated approach.
• To participate in and undertake audits and support the implementation of recommended actions.
• To carry out timely and accurate information analysis and reporting on agreed areas of portfolio
• To establish processes to monitor contracts, quality, performance, using audit tools to check process and quality and learning from complaints and compliments.
• To ensure that all relevant deadlines with regards to local, regional and national data reporting are complied with including but not limited to the submission of the Quality Premium return, Quarterly CHC return and other NHSE/I statutory and regulatory returns.
• To oversee and actively contribute to the development of quality metrics.
• With the support of the Data Lead, to accurately produce and portray monthly and quarterly statistical performance reports for a range of audiences including the team, managers, executive team and other stakeholders.
• To undertake auditing of projects, services, initiatives as appropriate.
• To act as the system lead for the patient management system.
• Under instruction of the Business and Operations Manager collate information and drafting responses for Subject Access Requests and Freedom of Information.

• To be accountable for own professional development and to participate in performance review.
• To co-ordinate aspects of Research and Development activities, including collating information, analysing and reporting findings.

• To take responsibility for work delegated by the management team that is applicable to the grade.
• To deputise for the Business and Operations Manager as required.
• To monitor the administrative record keeping, including their own and that of the team ensuring that it is up to date and of a high standard.

This advert closes on Monday 10 Apr 2023