Assistant Marketing Manager -Operational Comms Strategy

Type: Contract

Date Posted: 29-Mar-23

Closing Date: 12-Apr-23

Location: Bristol, Bristol, BS1 5LF

Salary: £29,712 to £37,140 per year

Assistant Marketing Manager -Operational Comms Strategy

As an Assistant Marketing Manager, you’ll be part of Brands, Marketing & Experience and work closely with different business units across the Group.

We’re a team responsible for establishing best practice communications experiences for our customers. Already a comms specialist, you’ll be responsible for working with colleagues across the Group to make sure their communications are the best they can be.

This role is for a fixed term contract until 31st December 2023

Your accountabilities will include:

Providing comms support to business units to ensure compliance with Consumer Duty
Working with colleagues on their communications plans, and quality assuring communications to make sure they meet the Groupwide standard
Working with the training team to develop guidance that will help colleagues produce and deliver best practice comms for customers
Utilising behavioural science insight to shape guidance and inform channel, timeliness and language improvement recommendations
Ensuring our comms experiences meet Group Standard’s particularly the FCA legislated Consumer Duty
Driving performance improvements by challenging and influencing colleagues and suppliers to deliver communication solutions which respond to changing customer & regulatory demands
Effectively manage budget across multiple projects, tracking and reporting as required.

Essential Skills:

Experience and involvement in influencing and critiquing best practice communications
Strong stakeholder management and influencing skills
Experience in managing multiple tasks and projects concurrently
Great verbal and written communication skills, with excellent attention to detail
Ability to prioritise and manage own workload, ensuring tasks are delivered as promised
Ability to develop and present informative presentations effectively
Budget management
Proficiency in MS Office, especially Outlook, Word, Excel, Powerpoint and Adobe skills.

Desirable Skills:

Knowledge of the FCA consumer Duty requirements.

If this sounds like you then we’d like to hear from you!

More about how we work:
Our hybrid working model continues to evolve across BME. Currently, all BME colleagues are asked to work a minimum of 1 day per week in one of our Marketing hubs located in Bristol, Halifax and London. This is being monitored and reviewed on an ongoing basis.

We appreciate certain office hours can sometimes be a challenge, and whilst we can’t always adopt every flexible working request, we’re happy to be asked and will always consider them.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We’re an equal opportunity employer and deeply value diversity within our organisation. We’re adopting collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you’ll continue to have opportunities to learn, grow and develop.

We’re focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

As part of the Group’s commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.

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About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.