About the role
There are 3 opportunities available to join the Admissions and Applicant Services team at Staffordshire University.
The Admissions & Applicant Services Advisors deliver a pro-active, highly responsive, and personal admissions and applicant service. As the first point of contact on an applicants journey, these roles provide high quality information, advice and guidance to prospective applicants, process applications and offers for a range of courses and maximise opportunities to increase conversion.
The main responsibilities for our Admissions & Applicant Services Advisor will be to:
Provide a high quality and personal customer centred service across the admissions and applicant services function ensuring that prospective applicant enquiries, applications and offers are processed within ambitious service targets.
Manage inbound communications from prospective students across a range of platforms ensuring all information provided is up to date, accurate and maximises conversion potential.
Undertake outbound contact activity across a range of platforms and deliver events in line with the university’s conversion strategy.
To review applications and make offers within agreed parameters for a range of university courses. Ensure applications are processed in line with all relevant policies and procedures, internally and externally, and ensure that decisions are entered with 100% accuracy.
Who is Staffordshire University?
Staffordshire University is an award-winning institution with over 100 years’ experience in delivering excellent higher education. Our main Stoke-on-Trent campus is located in the heart of the UK, with Centres of Excellence located in the towns of Stafford and Shrewsbury.
After a highly successful year in 2019, which included entering THE World University rankings for the first time, securing TEF Gold, and climbing in all the league tables, our University has constantly expanded its physical presence through new and industry-leading building developments and facilities. Looking towards our 2030 strategy, we are now transforming specific business processes to improve the student experience and integrate a wider feeling of inclusion and safety for our on-campus community.
Rewards and Benefits
In return for your dedication we have a competitive benefits package available
• Competitive incremental rates of Pay
• 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
• Excellent Pension Scheme
• Access to continued professional and personal development
• An opportunity to become part of the wider University community
• Access to an Employee Assistance Programme
• Discounted Health & Fitness Facilities on site at the Stoke Campus
• Discounted Travel by Rail or Bus, with the option of season tickets loans
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.
We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.
We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.