2nd Line Support

Type: Permanent

Date Posted: 45007

Closing Date: 45014

Location: Edinburgh, Edinburgh, EH2 3AH

Salary: £24,000.00 to £28,000.00 per year

2nd Line Support

2nd Line Support Job | Edinburgh | Hybrid Working | up to £28k

Your new company
Hays is delighted to be the exclusive recruitment partner of this rapidly growing IT business based in Edinburgh. The company strives to be the provider of choice for a range of digital solutions across all sectors, with first class service delivery at the heart of everything they do.

This organisation offers clients a broad spectrum of technology solutions delivering accessibility to client applications and data. They pride themselves on providing a world-beating IT support offering, and due to a period of successful growth, are now looking to enhance that team.

Your new role
Your new role will require you to provide both remote and onsite support to clients, diagnose and resolve service incidents and requests, create standard documentation on problem resolution, and keep up-to-date with new technology trends. You’ll use your string experience to build key internal and external relationships and work effectively in a fast-paced environment where each day is different.

You’ll also work closely with the support team to ensure swift and efficient resolution of assigned calls, and assist with incident resolution for any onsite devices. Additionally, you will be responsible for entering time and expenses, documenting internal processes and procedures, and communicating with key stakeholders. You will be expected to provide assistance to the Service Delivery Manager and complete all tasks within set SLAs.

What you’ll need to succeed
To be a success in this role, you will have experience in deskside support or other user support functions. You will have strong hands-on problem-solving expertise in desktop hardware, operating systems, and software packages. Additionally, you should have a good working knowledge of a wide variety of IT hardware such as desktops, laptops, tablets, and other peripheral devices. Possessing a good understanding of structured cabling or Wi-Fi connectivity such as Cisco routers, switches, and Wireless Access Points (WAP) would be beneficial.

Furthermore, you should be able to provide support for mobile devices and have experience in Microsoft Windows Desktop Operating Systems, including the Office 365 suite of applications. Experience in server backup configuration and management, DHCP, DNS, and SSL Certificate Management would stand you in good stead for success.

What you’ll get in return
This company offers an attractive package of benefits to their employees, including a competitive salary of up to £28,000, based on their qualifications and experience. They also provide an opportunity to earn an annual discretionary bonus of up to 10% of your salary and regular incentives for high-performance.

Additionally, the company offers full on-the-job training and support, ensuring that their employees can develop their skills and progress in their career. The company also promotes a fun working environment and culture, which fosters a positive and enjoyable work atmosphere.

This organisation adopts a hybrid working policy with a minimum of 2 days per week on site where there is free parking.

Finally, this role provides an excellent opportunity for career advancement, making it an ideal choice for individuals who want to grow and develop their careers within the company.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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