How To Make A Claim For Universal Credit

How to make a claim for Universal Credit, you can complete your application online via the government website. You will need to create an account and make your claim within 28 days of creating your account.

If you live with a partner, you must create accounts and link them together when you claim.

Cant Apply Online?

If you cannot apply online, call the Universal Credit helpline and complete your claim over the phone. However, checking if you will be better off on Universal Credit before making a claim is advisable.

Suppose you are already receiving benefits or tax credits. In that case, you should use a benefits calculator or ask a local benefits adviser to determine if you will be better off on Universal Credit.

To complete your application, you will need to provide information about your housing, earnings, any disability or health condition that affects your work, childcare costs, savings and investments, and more.

Complete an application by phone by calling the Universal Credit helpline.

Telephone: 0800 328 5644

Welsh Language: 0800 328 1744

You can also use the contact us page for free support and advice. 

Your Identity

You will also need to prove your identity, and you can do this using documents such as your driving license, passport, or payslip.

After you have completed your application, you may need to attend an appointment with the Universal Credit team to provide additional information or to verify your identity.

The appointment will be at your local job centre. To find your nearest one, click here > local job centre 

You must also attend a meeting to agree on the activities in your claimant commitment before receiving your first payment.

Help to Claim

If you need help with your claim, call the Universal Credit helpline or use the Help to Claim service provided by Citizens Advice. 

Citizens Advice Help To Claim: 0800 144 8 444

If you live in Scotland: 0800 023 2581

If you live in Wales: 08000 241 220 

If you have claimed Universal Credit before, you can sign in to your account to start a new claim. 

Do you need help signing in to your account? Visit our sign in guide.

Appealing a Decision 

If you disagree with a decision about your claim, you can challenge it by asking for mandatory reconsideration.

How long does it take to apply for Universal Credit?

The average time from application to your claim becoming active is around five weeks.

What documents do I need to claim Universal Credit?

You will need your national insurance number and photo identification. Additional documents like a tenancy agreement and medical evidence to support your claim