Universal Credit Account

To access your universal credit account, login via the gov website by following the link below.

https://www.gov.uk/sign-in-universal-credit

If your unable to log into your account use our login page to help you with username and password issues related to your account.

When you are logged into your account you will be able to contact your work coach, update your personal details and view your payment dates. If you have not logged into your account for some time, make sure you check your to do list, if you have outstanding actions you may need to complete them before your next universal credit payment.

Here is a full overview of your universal credit account.

Account Homepage

When you sign into your account, you’ll see the page below with three options and the continue button.

Once you hit the continue button you will see the full menu where you can:

• Check payments
• Report a change of circumstances
• Add notes on your journal
• View your to-do list
• Update job applications

Report a change of circumstances

If any of your circumstances change whilst claiming universal credit you will need to update any change here on your universal credit account. If you don’t see your situation listed you may need to contact your work coach who will advise on what you need to do next.

• Work and earnings
• Living with partner
• Bank account
• Contact details
• Where you live and what it costs
• Health
• Caring for someone
• Children and other people who live with you
• Personal details
• Childcare costs
• Savings, Investments and other capital

Work and earnings

If your self employed or your earnings change from month to month, you will need to update your actual earnings each month before you will be issued a payment.

Living with partner

If your relationship ends with your partner and you have a joint claim for universal credit you will need to update your account. You need to provide the state the change has occurred. It’s the same case if your partner moves in with you.

Bank Account

Before you can edit your bank details on your universal credit account you will need to provide your (PSN) number. A psn number is issued to you at the jobcentre when you open your account, if you can find it you can request a new one by selection “request a new one”

Contact details

If you need to change any of the below details:

• Email address
• Phone Number
• Contact preferences

You may need to setup 2-step authentication to protect your account from fraud.

Where you live

If you move property or your rent changes you will need to update your universal credit account as soon as possible. You will need to provide proof for example a new tenancy agreement or proof of new address.

Health

If you have a health condition that may or may not affect your ability to work, you will need to update your universal credit account as soon as possible. You will need to provide the date this change is in effect from, medical evidence may be required but will depend on your circumstances.

Caring for someone

Whilst claiming universal credit you begin to care for someone either full time or part time you will need to ament your universal credit account asap. You may be entitled to additional support from UC.

Children and other people who live with you

Everybody on your claim will be listed under this section. You can add people or remove people from your claim here, for example your child moves out, you will need to update your claim.

Personal details

Your personal details like name or date of birth, if you get married or you get a divorce you will need to report your name change here.

Childcare costs

Childcare costs will need to be updated every month before you are issued a payment. You will need to provide proof that you have already paid for your childcare before your claim includes the childcare costs amount

• Invoices
• Bank statements

Savings, Investments and other capital

You will need to update your universal credit account with any changes to your savings, investments and capital. For example, you sell your property and receive equity from the sale you will need to notify universal credit asap.

Advances

If you need to apply for an advance payment or find out how much of your advance you need to pay. You can see our full guide on advance payment here.

Payments

You can view a full list of all payment you’ve received from universal credit from the start of your claim, every payment will show a full breakdown of how that month’s payment has been calculated from the information you have provided.

Add a note

The add a note section allows you to update your work coach on your work search, you can also ask questions and request a meeting to discuss your claim. You can also report changes to your work coach who will update your claim accordingly.

It’s important to check your notes regularly because your work coach may make an entry that requires your response.

View to-do list

It’s important your to-do list is up to date to avoid any disruption in your universal credit payments. You may have requests for:

• Child care costs
• Tenancy agreement
• Partners details
• Sick notes

If you don’t complete the requests in your to-do lists your payments can be affected until the requests have been completed.